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Shipping, Returns & Exchanges Policy

Trident Arms, LLC offers a 30-day Return Policy for general merchandise (other than firearms or ammunition). If you are not satisfied with the product, simply return it for a refund (less shipping cost & restocking fee). No returns on merchandise will be accepted without prior written permission from Trident Arms, LLC. A 15% restocking fee will be restocking fee will be charged on all returned merchandise. No refunds will be given for products and packaging not returned in original condition and original packaging. You will need to contact us to obtain an RMA number prior to returning the product.

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Items Requiring NFA Approval

Payment required upon submittal of NFA paperwork.

A non-refundable Fee of $50 per order charged for NFA processing. A restocking fee of 25% charged for any cancellation of items requiring NFA approval.

Custom Orders

A Non-refundable 50% Deposit is required. Custom orders cannot be returned for refund.

Foreign Sales

All sales are only to the United States of America. We cannot ship any gun parts to any foreign country.

Shipping

We can ship to virtually any address in the United States. Note that there are restrictions on some products, and some products cannot be shipped to certain states. Pre Ban rifles & high capacity magazines are unavailable in the following states: California, Hawaii, Maryland, Massachusetts, New Jersey and New York.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

** If you need to ship a firearm to us. You must contact us first!

If you need to ship a firearm to us, there are some rules that you must follow when shipping firearms. UPS is the preferred carrier for shipping firearms.

You MUST contact us PRIOR to shipping anything to us so we can coordinate your shipment and what needs to be done to your firearm with it once it arrives. Please include written directions on the work you would like performed.

Shipping firearms within the United States is not difficult, but there are some things you need to know first. Here are some instructions for sending us your firearm.

Follow these instructions carefully! Failure to properly follow these instructions could delay your package’s arrival or be in violation of federal law!

5 Steps to shipping a firearm. PLEASE FOLLOW THEM ALL.

  1. The firearm MUST be unloaded. This cannot be stressed enough. Double and triple check this! Have someone else check it just to make sure.
  2. DO NOT ship ammunition in the same box as the firearm. We don’t need your ammunition.
  3. You MUST advise the shipping clerk that the box contains a firearm.
  4. DO NOT mark the outside of the box in an way that would indicate there is a firearm inside.
  5. Make a PHOTOCOPY OF YOUR STATE DRIVER LICENSE and include it in the package. On the photocopy, CLEARLY PRINT the address you want the firearm returned to (hopefully this is the same address listed on your license) and your phone number, and if you have and use one, your email address.

An individual is allowed to ship a firearm directly to an FFL for repair, replacement or whatever, IF THE APPLICABLE LAWS ARE FOLLOWED.

As an FFL, we MUST ship (or return) a firearm ONLY to the return address given by the shipper/owner at the time the package was shipped. If this is not possible then the package must be sent to an FFL in the original shipper’s state of residence. All shipments, to us, must be made to our permanent address. We will send you our shipping address once you have contacted us using the contact information provided above.

Please be sure to adequately package anything you are sending us to prevent damage. In most cases, a couple layers of bubble wrap will provide a good barrier of protection during shipping. We will not be responsible for any items that were damaged during shipping due to poor packing or rough shipping and handling. It’s our policy to document every firearm we receive with a date and time stamped photograph. If there appears to be visible damage from shipping, we will contact you prior to performing any service work on the item.

Be sure to insure the contents of your package for the replacement cost of the item(s) you are shipping with the shipping provider.

Firearms Manufacturers Service Links

The following links to key firearm manufacturers return and/or repair information pages, is provided as a service to our customers. If you do not find a listing for the specific firearm manufacturer you need, then please call us for assistance.

Beretta – <http://www.berettasupport.com/>

Bushmaster – www.bushmaster.com/warranty.asp <http://www.bushmaster.com/warranty.asp>

Colts Mfr. Co. – www.coltsmfg.com/serviceagreement.aspx <http://www.coltsmfg.com/serviceagreement.aspx>

Kimber – www.kimberamerica.com/resources/contact_kimber.php <http://www.kimberamerica.com/resources/contact_kimber.php>

Mossberg – www.mossberg.com/content.asp?ID=502&section=service <http://www.mossberg.com/content.asp?ID=502&section=service>

Remington – www.remington.com/support/repair_services/ <http://www.remington.com/support/repair_services/>

Sturm, Ruger – www.ruger.com/service/serviceShipping.html <http://www.ruger.com/service/serviceShipping.html>

Sigarms – www.sigsauer.com/CustomerService/WarrantyInformation.aspx <http://www.sigsauer.com/CustomerService/WarrantyInformation.aspx>

Smith & Wesson – www.smith-wesson.com <http://www.smith-wesson.com/> – customer support

Springfield Armory – www.springfield-armory.com/contactus.php <http://www.springfield-armory.com/contactus.php>

Items That Are Not Returnable

This list is not all inclusive. If you’re unsure, call us for information about your specific product.

– Ammunition (Considerations: Susceptible to tampering and/or damage. Safety and liability issues.)

– Batteries (Considerations: Level of use or misuse is not determinable.)

– Firearms (Considerations: If the firearms have left the FFL dealer)

– Firearm Barrels (Considerations: Susceptible to tampering and/or damage. Safety and Liability issues.)

– Flashlight Bulbs (Considerations: Level of use or misuse is not determinable.)

– Hearing Protection (Considerations: Hygiene issues. Manufacturer packing allows access.)

– Night Sights (Considerations: Level of use or misuse is not determinable. If improperly used, can be easily damaged.)

– Optics, Lasers, Sights (Considerations: Use and/or abuse is not easily discernible. Can be damaged if abused.)

WARRANTY POLICY:

Limited One-Year Warranty

Trident Arms, LLC firearms are warranted to be free from defects in materials and workmanship. Any such defect of which Trident Arms is given written notice, as provided below, within one year and fifteen days from the date of first purchase by a customer will be remedied by Trident Arms, LLC at our option are covered. This warranty is granted by Trident Arms, LLC, 3212 N. 40th St., Ste 801, Tampa, FL 33605.

To initiate a Warranty claim, please call Trident Arms, LLC Customer Service (9:00 AM to 5:00 PM E.S.T. – Monday thru Friday) at (813) 374-9131 or email tridentarms@tampabay.rr.com to request a Warranty Claim Number. Warranty claims should state (in writing) the model and serial number of the firearm concerned, a description of the difficulty experienced, and the date of purchase. Firearm shipment should be insured by the owner, as Trident Arms, LLC will accept no responsibility for loss or damage in transit. Shipping and insurance charges for the return of a firearm to its owner will be paid by Trident Arms, LLC if the related claim is a proper claim for warranty work.

Under no circumstances shall Trident Arms, LLC, be responsible for incidental or consequential damages with respect to economic loss or injury to property, whether as a result of express or implied warranty, negligence or otherwise. Some states do not allow the exclusion of limitation of incidental or consequential damages, so the above limitation may not apply to you.  Trident Arms, LLC will not be responsible for government fees, damage caused by failure to perform normal maintenance, sales outside the United States, damage due to high velocity, high pressure, reloaded, defective, low quality, or other non-standard or improper ammunition, corrosion, neglect, ordinary wear and tear, misuse, abuse, or the results of careless handling or unreasonable use, or any unauthorized repair, modification, adjustments or alteration of the product is not covered by this limited warranty. Furthermore, the liability of Trident Arms, LLC under this warranty shall be limited solely to the obligation to repair or replace the firearm, and to pay transportation and insurance charges for return of the firearm to its owner.

NOTE: Handguns and long guns are classified as FIREARMS or DANGEROUS WEAPONS. Guns are surrendered by Trident Arms, LLC with the express understanding that it assumes no responsibility for resale handling under local laws and regulations.

NOTE! Regarding Lead… Discharging firearms in poorly ventilated areas, cleaning firearms, or handling ammunition may result in exposure to lead, a substance known to cause birth defects, reproductive harm, and other serious physical injury. Have adequate ventilation at all times, wash hands thoroughly after exposure to lead.

NOTE! Pre Ban rifles & high capacity magazines are unavailable in the following states: California, Hawaii, Maryland, Massachusetts, New Jersey and New York.

Terms and Conditions 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Trident Arms, LLC. The collective work includes works that are licensed to Trident Arms, LLC. Copyright 2009, Trident Arms, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Trident Arms, LLC or purchasing Trident Arms, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Trident Arms, LLC or to purchase Trident Arms, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Trident Arms, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Trident Arms, LLC used in the site are trademarks or registered trademarks of Trident Arms, LLC

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Trident Arms, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Trident Arms, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Trident Arms, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Trident Arms, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Trident Arms, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Trident Arms, LLC product is mistakenly listed at an incorrect price, Trident Arms, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Trident Arms, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Trident Arms, LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Trident Arms, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Trident Arms, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Trident Arms, LLC.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Florida, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Trident Arms, LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Trident Arms, LLC products) must be commenced within one (1) year after the claim or cause of action arises. Trident Arms, LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Trident Arms, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Trident Arms, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Trident Arms, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Trident Arms, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Trident Arms, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Trident Arms, LLC in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Trident Arms, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Trident Arms, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Trident Arms, LLC, Trident Arms, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Trident Arms, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Trident Arms, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

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